Refund Policy: Due to the nature of handmade and one-of-a-kind items, I do not accept returns. All sales are considered final. Please contact me if there are any questions or concerns.

Shipping: At this time I only accept orders shipped within the United States. Shipping is included.

Durability & Cleaning: The felt is very dense and sturdy. The wool resists soiling. Since it is made with a water, soap and agitation method, if staining occurs, hand wash felt in room temperature water with a small amount of mild soap. Very gently submerge in the water without wringing. Rinse well. Blot to dry between dry towels. Let it finish drying flap or stuffed to maintain shape. Hot water and agitation may cause shrinkage.

Flat items: can be pressed with a steam iron on a low temperature or steamed to block and pulled into shape.

For 3-D objects: stuff the item before washing and restuff to dry and maintain shape.

To release dust: a gentle shake is sufficient.